You can return your DTCH vibe product within the legal period of 14 days after you receive your order. In order to get a refund, we ask you to comply with a number of conditions:
- The product must be new, unused, undamaged and unwashed, with all labels and tags attached
- The product must be returned in its original packaging (box and dust bags)
- The product must be properly packaged and sent with a track and trace service or other proof of shipment
- The completed return form must be enclosed
You are responsible for the shipping costs of your return. We advise you to use an authorized parcel service and use a printed label and a track and trace code. Only then your return shipment is insured and no misunderstandings can arise.
The return address to which you can send your package is
DTCH vibe, returns department
4824 AC Breda
Refund will take place within 14 days after we receive your return. Products that are shipped outside of the legal period of 14 days or that are returned incomplete, worn or damaged are not eligible for a refund.